Privacy Policy - Village Vadagam

1. Information We Collect

We may collect the following categories of information when you visit or use our website:

Personal Information: Name, phone number, email address, billing/shipping address.
Payment Information: Limited payment details as processed through secure third-party gateways (we do not store complete card/bank details).
Technical Information: IP address, browser type, operating system, and device details.
Usage Data: Website activity, purchase history, preferences.
Cookies & Tracking: Information collected via cookies to improve browsing experience.

2. How We Use Your Information

Your information may be used for:

Processing and delivering your orders.
Communicating with you about orders, offers, or queries.
Improving our website, services, and customer support.
Fraud prevention and ensuring website security.
Compliance with legal obligations under Indian laws.

We do not sell or rent your personal information to third parties.

3. Cookies Policy

Our website uses cookies to:

Remember your preferences and improve shopping experience.
Analyze website performance and traffic.
Deliver relevant promotions.

You can disable cookies in your browser settings, but some features may not function properly.

4. Third-Party Services

We may share limited information with trusted third-party service providers (such as payment gateways, logistics partners, and analytics tools) strictly for order fulfillment, payment processing, and business operations. These partners are bound by confidentiality and data protection obligations.

5. Data Storage & Security

Your data is stored securely on servers with appropriate encryption and access control measures.
We follow reasonable security practices as per Rule 8 of the IT (Reasonable Security Practices and Procedures) Rules, 2011.
While we strive to protect your information, no electronic transmission is 100% secure.

6. User Rights (Under DPDP Act, 2023)

As a user, you have the following rights:

Right to Access – Request details of the personal data we hold.
Right to Correction – Update or correct your personal information.
Right to Deletion – Request deletion of your personal data, subject to legal obligations.
Right to Consent Withdrawal – Withdraw your consent for data processing at any time.
Right to Grievance Redressal – File complaints regarding data usage.

To exercise these rights, please contact us (see Section 7).

7. Grievance Redressal Officer

In compliance with Section 79 of the IT Act, 2000 and DPDP Act, 2023, our Grievance Officer is:

Name: Grievance Redressal Officer – Village Vadagam
Address: 14/321, Palayasukkampatti, Melur, Madurai, Tamil Nadu – 625107
Phone: +91 90474 90479
Email: thevadagam@gmail.com

We will acknowledge and respond to your concerns within the timelines prescribed under applicable law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date. We encourage you to review this policy periodically.